Official Return Policy

We do not offer refunds.  All sales must be final due to the nature of the products and the cost of shipping.

It is the customer's responsibility to understand the product before purchasing. 

It is highly recommended that you email us prior to ordering, especially on projects where fit, size, condition and function are important.

In the very rare case of shipping damage, we do send repair and/or replacement components.  We do require digital pictures of each damaged piece.

The following damage claim time-limits are in place:

**Memorabilia & bulk orders less than 10 seats: 14 days from delivery
**Bulk Orders more than 10 seats: 60 days from delivery

We appreciate your business and look forward to working with you!



S&S Seating, Inc.
sales@stadiumseating.net

WARNING!

These stadium seats are sold solely for the purpose of being sports memorabilia. When the seats were bolted to concrete in the stadium which they came from, the seats were stable.  But the seats are no longer bolted to concrete. Even after securely attaching the seats to the “L” shaped brackets that are provided to you, the seats could collapse or tip over, which could cause serious bodily injury, including, but not limited to, head, neck, and back injury.  Do not sit in, stand on, or otherwise use the stadium seats, and keep children away from the seats until the “L” brackets are securely fastened to a suitable floor.

 

Once your stadium seats are securely fastened to the “L” brackets provided to you, call a qualified professional, one who works with the types of flooring you have in mind for your seats, to install the “L” brackets to your flooring. Flooring varies and only a professional will know where and how the “L” brackets may be fastened to your floor without destroying or harming your floor and how to ensure that the “L” brackets are securely and safely fastened to your floor.

 

FAILURE TO APPROPREATELY ATTACH THE “L” BRACKETS TO A FLOOR MAY RESULT IN THE SEATS COLLAPSING OR TIPPING OVER, WHICH COULD CAUSE SERIOUS BODILY INJURY, INCLUDING, BUT NOT LIMITED TO, HEAD, NECK, AND BACK INJURY.

S&S Seating - FAQ

Q: Can I actually sit in the memorabilia seats?

A: Yes, you can! All of the full seats from S&S Seating received regular maintenance in the original stadium for the duration of their service there. They came straight from the original stadium to our warehouse facility and we check the seats to make sure each seat is safe and sound and in working order. Riser-mount seats come with the custom-made floor mount brackets to make your seat free-standing.  For stability, you will need to bolt the seats into your floor or deck, or purchase Seat Feet (from www.StadiumSeatDepot.com) for stability and portability.



Q: What if I don't have a PayPal Account?
A: Memorabilia: It's alright if you don't have a Paypal account. All sales are made using Paypal's secure website shopping cart, but... *You do not have to signup with Paypal to purchase from our site. On the checkout page follow the link after "Don't have a PayPal account?" and you will be given the option of enter your credit card information.

A: Bulk: most bulk orders are invoiced and payable via check or wire transfer.

Q: How is my order shipped?

A: Orders are shipped either via FedEx ground, LTL Freight or via USPS Priority Mail, depending on the size of the order and where it is being shipped. Full size seats (both singles and doubles) are shipped via FedEX ground. Bulk Orders are shipped via LTL Freight disassembled in large palletized boxes.



Q: Can I request a rush delivery?

A: Yes, please contact us for rush delivery options...additional charges will apply.



Q: Can I request specific seat numbers?

A: Yes, we typically have seat numbers 1-20.  While we can not guarantee that we will have the number, we will do our best to accomodate all requests.  For memorabilia orders, please put your seat number request in the Notes to Seller section of the PayPal transaction.



Q: Do I have to sign for the package?

A: Memorabilia: No, shipments sent via FEDEX Ground are sent without a signature required.  If no one is home, FedEx will leave the package by the front door.
A: Bulk: Yes, LTL shipments require someone be present to unload and sign for the shipment.  The truck driver will have instructions to call ahead to coordinate delivery.

Q: Can I get tracking on my order?


A: All orders shipped via FEDEX come with a tracking number. If you would like your tracking number, please email us and we'll get you the number immediately. Orders sent via USPS do NOT have tracking as the service is not an option they offer.  Large shipments sent via LTL freight will have a tracking PRO# that we will provide upon request.



Q: How quickly can I expect to get my order?
A: Memorabilia: Here at the S&S Seating, we pride ourselves on customer service. Part of that customer service is providing the most unique memorabilia for the pro sports fan in your life, and part of that is getting your order to you quickly. Transit time varies depending on how far the destination is, but most orders arrive within 3 to 7 business days. However, due to postal holidays and heavy shipping dates, we recommend you place the order at least two weeks in advance.
*If you have an important upcoming event (a graduation, birthday, anniversary, etc.) and you absolutely need to have your order arrive by a specific date, PLEASE ORDER EARLY! The earlier the order comes in, the earlier we can ship it out. Also, you can add "Instructions to merchant" at checkout and we will do our best to accommodate your order.

A: Bulk Orders: It can take anywhere between 1-4 weeks to box up a bulk order and get it shipped out, depending on the size of the order.




Q: Do you provide a warranty?
A: No.  All of our seats are used stadium seats and do NOT come with a manufacturers warranty.  All sales are final and we do not offer refunds.  It is the responsiblity of the buyer to fully understand the product before purchasing.  Please see our official return policy here.



Q: Is my seat fully assembled, or do I have to put it together myself?


A: Single Seats: arrive fully assembled.
A: Double seats: in an effort to keep shipping costs low, seat pairs are shipped with one seat detached. This allows for lower shipping cost, a savings that we pass on to our customers. We provide the nuts and bolts needed to assemble it, which takes only a few minutes. If you have any questions at all on how to get your seat ready for use, please email us. We'll be happy to help!
A: Bulk Seats: seats shipped in bulk are shipped completely disassembled in large palletized boxes via LTL freight.

Q: Do you provide installation services and/or installation instructions?

A:  On bulk orders we do offer installation services for an additional cost...costs vary depending on many factors.  Please contact us to get a quote for your project.  Most of our customers do the installation on their own and we do have installation instructions from the original manufacturer available for download (click here).


WARNING!

These stadium seats are sold solely for the purpose of being sports memorabilia. When the seats were bolted to concrete in the stadium which they came from, the seats were stable.  But the seats are no longer bolted to concrete. Even after securely attaching the seats to the “L” shaped brackets that are provided to you, the seats could collapse or tip over, which could cause serious bodily injury, including, but not limited to, head, neck, and back injury.  Do not sit in, stand on, or otherwise use the stadium seats, and keep children away from the seats until the “L” brackets are securely fastened to a suitable floor.

 

Once your stadium seats are securely fastened to the “L” brackets provided to you, call a qualified professional, one who works with the types of flooring you have in mind for your seats, to install the “L” brackets to your flooring. Flooring varies and only a professional will know where and how the “L” brackets may be fastened to your floor without destroying or harming your floor and how to ensure that the “L” brackets are securely and safely fastened to your floor.

 

FAILURE TO APPROPREATELY ATTACH THE “L” BRACKETS TO A FLOOR MAY RESULT IN THE SEATS COLLAPSING OR TIPPING OVER, WHICH COULD CAUSE SERIOUS BODILY INJURY, INCLUDING, BUT NOT LIMITED TO, HEAD, NECK, AND BACK INJURY.